RETURN & REFUND

The Sandra Velandia Team hope you are happy with your products but if you made a mistake with your purchase or you would like to have a refund or exchange we are happy to help you. 

• Products – We accept returns and refunds within 6 to 10 days of purchase. The product must be in its original, unopened condition and unused. This policy applies to both online and in-clinic purchases.

• If you made an error while ordering online, please contact us at info@sandravelandia.com for return and refund approval. If your request is approved, you have 6-10 days from the date you received your item to initiate a return.

• To qualify for a return, your item must be unused, unopened, with an unbroken seal, and in the same condition as when you received it. It must also be in the original packaging and accompanied by the receipt or proof of purchase.

• If your products have been used or opened, your product cannot be accepted for return.

• Once we receive your item, we will inspect it and notify you of its receipt and the status of your refund.

• If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within 7-10 business days, depending on your card issuer's policies.

• No refunds on shipping, and credit card processing fees.

• Shipping - You are responsible for paying the shipping costs for both delivery and return. If you receive a refund, the cost of return shipping and any previously waived shipping fees will be deducted from your refund.

• Contact Us - If you have any questions about how to return your item, please contact us at info@sandravelandia.com.

• Service - NO REFUNDS.