The Sandra Velandia Team hope you are happy with your products but if you made a mistake with your purchase or you would like to have a refund or exchange we are happy to help you. 

Returns or Refunds are only accepted within 14 days of original purchase. Items must be returned unused, undamaged and unopened in their original package. If by any chance you payed for shipping, this is none refundable.


  1. Email and request a return or refund. Then we will email you a return label.
  2. Drop off the package at a USPS location. Be sure to request a shipping receipt. When the package is received at our clinic, your funds (the value of the item(s) purchased and any tax applied) will be returned to the original form of payment within 14 days.