Shipping & Returns
RETURN & REFUND POLICY FOR ONLINE PURCHASES ONLY
The Sandra Velandia Team hope you are happy with your products but if you made a mistake with your purchase or you would like to have a refund or exchange we are happy to help you.
Returns or Refunds are only accepted within 14 days of original purchase. Items must be returned unused, undamaged and unopened in their original package. If by any chance you payed for shipping, this is not refundable.
Return:
- Email info@sandravelandia.com and request a return or refund. Then we will email you a return label.
- Drop off the package at a USPS location. Be sure to request a shipping receipt. When the package is received at our clinic, your funds (the value of the item(s) purchased and any tax applied) will be returned to the original form of payment within 14 days.
WHERE DOES SANDRA VELANDIA SHIPS TO
Sandra Velandia ships exclusively to the United States only, excluding P.O. boxes. We do not yet ship internationally.
ORDER PROCESSING
Your order ships from our Clinic in NY within 3-5 business days after making your purchase.
SHIPPING TIME
All of our orders are shipped priority mail, based on your location expect your package to arrive from 3-7 business days.
HOW DO I TRACK MY ORDER?
All orders are shipped through USPS or FedEx. When your order ships, you will receive an email with your tracking information and link.
LOST PACKAGE?
If you tracking information is not showing any movement for several days, please reach out to us at info@sandravelandia.com